Company: Mango
Country: Spain
Type: Onsite
Employment: Part-time
Description:
At MANGO we dress everything we do with passion. With origins in Barcelona and presence in more than 120 countries, we inspire the world with creativity, innovation and authenticity. Our multicultural team is the engine of our success. We are proud to take fashion further, connecting our unique style with people around the world. At Mango we are evolving our conversational assistant that serves millions of customers in 17 languages and 69 countries. Our assistant autonomously resolves most Customer Service interactions and generates a direct impact on the user experience and the business. It also inspires our clients by recommending clothes and outfits with our Mango Stylist recommendation algorithm. Your mission will be to design and develop autonomous AI agents that solve real customer interactions at scale, guaranteeing reliability, scalability and an exceptional user experience. YOUR NEW POSITION Design and develop conversational agents with Generative AI and multi-agent architectures. Build and maintain the assistant backend in Python with FastAPI, deployed on Google Cloud Platform (Kubernetes, Pub/Sub, Secret Manager, Vertex AI). Integrate the assistant with external systems such as Salesforce, Mango APIs and channels such as mango.com, Mango app, WhatsApp, Instagram and telephone. Collaborate with computational linguists on the strategy of prompts, guardrails and evaluations that guarantee reliable responses and aligned with the Mango brand. Implement and maintain observability pipelines and evaluation of LLMs to measure and improve the quality of responses Apply good security and privacy practices in the development of the assistant: detection and masking of PII in conversations, secure management of secrets and compliance with GDPR. ABOUT YOU Training in Computer Engineering or similar. Organized, proactive, customer-oriented person with the ability to work as a team. 3+ years of experience in backend development with Python. Experience with FastAPI and asynchronous programming in Python. Experience or demonstrated high interest in LLMs, Generative AI or NLP. Experience integrating external APIs and third-party systems. Experience in Cloud (GCP preferred, although we value AWS or Azure). Knowledge of security applied to AI systems: prompt injection, data leakage and data privacy. (GDPR/CCPA) DESIRABLE / NICE TO HAVE Desirable / Nice to have Experience with agentic architectures (LangGraph, LangChain, CrewAI, MCP). Experience in virtual assistants or conversational. Knowledge of NLU/NLP and evaluation of language models. Experience with LLM observability tools (Langfuse, LangSmith or similar). Experience with PII or DLP detection and masking tools (e.g. Google Cloud DLP). Level of English high. Join us and be part of one of the most ambitious Agentic AI projects in the retail sector, with a direct impact on millions of people and the opportunity to learn and grow in a leading team. YOUR BENEFITS: Immediate incorporation with a permanent contract. We offer flexible hours (you can come in from 8 a.m. to 9:30 a.m. and leave from 5:00 p.m. to 6:30 p.m.) with intensive work every Friday (you can enter from 8:00 a.m. to 9:00 a.m. and leave from 2:00 p.m. to 3:00 p.m.) and most of the eves of holidays. Possibility of teleworking by 50%. 35% discount on all our lines You will be able to train at a technical level on platforms such as O'Reilly, among others, as well as in languages, and in skills for your personal development. We accompany you so that you continue to grow professionally and personally! Referral policy, you can participate in the incorporation of talent to our teams, and we will reward you for it! Workshops, meetups, communities of practices, team buildings and company meetings. Flexible remuneration package with tax advantages: health insurance, training, dining room discount, daycare, etc. Service catering in the office. Own medical service in the headquarters facilities. You will be part of a leading company in the fashion sector, dynamic, in full innovation, with great awareness and carrying out actions towards sustainability Close, inspiring and ambitious work environment, you will work with a great team that goes in the same direction to achieve the best results Opportunities constant development with very varied challenges that generate learning in the workplace. At Mango, we believe in an inclusive culture where creativity and innovation inspire us to take fashion further. Therefore, we are committed to offering equal opportunities for all people, valuing the authenticity of each individual.
We are building a new generation of the assistant on an Agentic AI architecture and we are looking for an Agentic AI Engineer to be the protagonist of this technological leap.
OUR TEAM
We are an agile and multidisciplinary team: Tech Lead, Product Owner, software engineers and computational linguists.
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