IT Operations and Observability Analyst

Worldwide | Sept. 1, 2026

Report as Closed

Company: RiskAmerica

Country: Worldwide

Salary: $18,000 - $24,000

Type: Remote

Employment: Full-time

Description: Experts in technology and financial services that provide information on domestic and international markets to Chilean investment firms

RiskAmerica is a well-established company in the FinTech industry; we provide management and information services to all investment firms in Chile. We are known for driving innovation and digital transformation, always staying at the forefront of the technologies and methodologies we use.

We are looking for passionate individuals interested in developing large, complex SaaS solutions alongside an agile, capable, and fun team of more than 20 people.

We’re known for a flexible, relaxed, and consistent work pace that supports a very good work-life balance. We use a mature, agile software development process incorporating CI/CD and cloud computing, with an emphasis on creating high-quality solutions.

The position is currently 100% remote, with the option to work in person for those who wish to use our offices, located just steps from the Los Leones Metro station.

• Be a graduate of Computer Engineering or a related field, or have equivalent technical training.
• Experience monitoring infrastructure and applications in cloud environments (Grafana, Prometheus, or others).
• Experience using Linux as a server operating system.
• Experience configuring automated alerts and push notifications.
• Experience managing or monitoring batch processes and scheduled jobs.
• Ability to define thresholds and rules for anomaly detection.
• Experience with ticket/incident management tools (GLPI, GitLab, Jira, or others).
• Ability to read English without Google Translate or AI.
• At least 2 years of experience in similar roles is required.

RiskAmerica is a well-established company in the FinTech industry; we provide management and information services to all investment firms in Chile. We are known for being a driver of innovation and digital transformation, always at the forefront of the technologies and methodologies we use.

We’re looking for passionate individuals interested in providing support and stability for large, complex SaaS solutions as part of an agile, capable, and friendly team of more than 25 people.

We’re known for our flexible, calm, and consistent work pace, which allows for a very good work-life balance. We follow a mature, agile software development process using CI/CD and cloud computing, with an emphasis on creating high-quality solutions.

The position is currently 100% remote, with voluntary in-office work for those who wish to use our offices, located just steps from the Los Leones Metro station.

• Monitor the availability, performance, and status of cloud infrastructure and applications.
• Configure and maintain automated alerts with push notifications for anomalies (e.g., Slack, PushOver, SNS, or others).
• Monitor jobs, batch processes, and workers, ensuring they run correctly.
• Analyze operational logs to diagnose failures.
• Build and maintain dashboards.
• Monitor high-availability services (uptime, failover, health checks).
• Escalate operational incidents in a timely manner based on their criticality.
• Collaborate with technical teams to resolve incidents and improve system observability.

• Excellent work environment alongside a great team.
• Supplemental health insurance, including dental, catastrophic, and life coverage.
• Extensive opportunities to learn about the investment industry.
• Incentive for voluntary retirement savings (APV).
• Good work-life balance.

• Casual dress code
• Bicycle parking
• And great coffee!

• You have experience working with notification tools and channels such as Slack, PushOver, Amazon SNS, or other equivalent mechanisms.
• You have knowledge of batch processes and worker execution in cloud environments.
• You have experience improving end-to-end observability

  Apply here:

  Web: Apply here

  Emails: