Company: Erias Ventures
Country: United States
Salary: $235,000 - $265,000
Type: Onsite
Employment: Full Time
Description:
Erias Ventures was founded to serve its customers with an entrepreneurial mindset. We value creative problem-solving, open communication, and empowering our employees to make decisions and put forth new ideas.
Our staff includes technical experts working across multiple disciplines, bringing diverse perspectives to every project. We are seeking engineers who wish to grow their careers and want to become part of a technically strong and growth-oriented company focused on bringing innovative solutions to the difficult mission problems facing our customers.
Description
The DevOps Engineer is responsible for providing Tier I/II support for the integrated watchfloor capability within a 24×7/365 operational environment. You'll operate as single point of contact (SPOC) between the service provider and operational users, capturing, logging, categorizing, and prioritizing all incidents via a standardized ticketing system; Tier I/II personnel will cover the watch floor if not elsewhere. Perform initial diagnosis using established knowledge bases and incident models. Attempt first-contact resolution for standard issues (password resets, account access, basic navigation, known errors). Escalate unresolved incidents to Tier II support via functional escalation procedures. Maintain incident status communication with users throughout the resolution lifecycle. Document all troubleshooting steps and resolution actions to populate and expand the knowledge base. Provide 24/7/365 coverage via rotating 12 hour shifts (0500 and 1700 daily), aligning with 2 week rotation schedules.
Clearance
A current Top-Secret/SCI with polygraph security clearance is required. Candidates cannot be sponsored or nominated for a government security clearance under this position.
Experience
Eight (8) years' experience with software and system deployments, Linux system admin, containerization, cloud deployments, DevSecOps. Bachelor of Science in Engineering or Computer Science. May substitute four years' experience in lieu of a Bachelor's Degree. May substitute two years' experience with MS in Engineering or CS.
Required skills:
Benefits
Erias Ventures provides a complete package of wealth, health, and happiness benefits. The expected salary range for this position, depending on education and years of experience is $235,000 - $265,000.
Wealth Benefits:
Health Benefits:
Happiness Benefits:
At Erias Ventures,
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