Finnish-speaking customer service employee Nutricia Sweden / Nordics

Sweden | June 10, 2026

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Company: Nutricia Nordica AB

Country: Sweden

Type: Onsite

Employment: Full-time

Description: We would like you to have/are:
•    Previous experience in customer service
•    Results-driven and development-oriented
•    Solid mind for service and solution focus
•    Flexible and positive to a fast-changing environment
•      Unhindered communication in Finnish, Swedish and English

We are looking for a solid teammate who understands the business requirements and fights for us to reach our goals together. You strive for good results and are used to a fast pace when necessary, in an everyday life where your participation makes a difference.

We look forward to your application, however no later than August 31, 2018.

To protect your personal data, we ask you to apply via the link (we do not accept applications by email).
Only applications in our job search system will be taken into account:

https://jobs.danone.com/job/Stockholm-Finsktalande-kundservice-medabarte-Nutricia-Sverige-Norden-AB/488717401/
We are currently looking for two Customer Service employees (Nordics) for Nutricia Sweden (Customer Service Representative). You will be part of a new team that will be built up starting after the summer. The Customer Service employee reports to the Nordic Team Leader for Customer Service and some travel within the Nordics may occur.

The position is a full-time permanent position, based in Solna, starting no later than October 2018.

As a Customer Service employee, you will be responsible for maintaining a high level of service to our customers and optimizing the order-to-invoice process in Sweden. Your goal is to maximize customer satisfaction and service levels and to minimize total costs around service and "bottlenecks". You are responsible for the ordering process between our customers and the warehouse.  This position is the first point of contact with the customers in terms of delivery, which is why you will be involved in building customer relationships and increasing the customer's benefit together with our sales organization. For the right star, there will be opportunities to develop further within the company with various projects in customer service.

Main areas of responsibility:
•    Daily ongoing order management
•    Manage credit invoices, product samples, write-offs and complaints
•    Close cooperation with the transport company and the warehouse to keep customers updated on order status
•    Follow-up, handling of back orders and proactive communication regarding OOS (Out of Stock)
•    Communicate product changes to customers (new products, new design, PIPO)
•    Handle customer questions (delivery date, invoices, product information), claims and complaints as well as support projects to minimize the occurrence of these  Nutricia Nordica AB - Advanced Medical Nutrition - is a subsidiary of Danone. For passionate people looking for autonomy and exciting career opportunities, Danone has something special to offer!

Apply here:

Web: Apply here

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