(Senior) Customer Experience & Loyalty Manager (m/w/d)

Worldwide | Oct. 25, 2026

Report as Closed

Company: Octopus Energy Group

Country: Worldwide

Type: Onsite

Employment: Full-time

Description: As a global EnerTech company, we combine energy supply, technology and services. Our goal is to give more people access to modern energy solutions. To this end, we offer electricity tariffs made from 100% renewable energy, install heat pumps and develop smart tariffs. Our green electricity tariffs are just the basis. We have been installing complete heat pump solutions with our own specialists since 2022. We are also actively working on the nationwide introduction of smart meters, electric mobility solutions and our own power generation from wind and solar energy. We can't do this alone, we need you! Become part of our team and challenge the status quo. With energy that is good for the planet and good for your karma. 💚 Find your dream job now and become part of Octopus Energy Germany's energy revolution.

As a Customer Experience Manager (m/f/d), you are responsible for strengthening the long-term loyalty and satisfaction of our customers by developing and implementing strategies that continuously improve the customer experience and increase customer loyalty.

Your tasks

Development and implementation of new strategies and approaches to increase customer retention and loyalty.

Creation and optimization of customer communication (e.g. email marketing).

Conducting A/B tests to evaluate and improve customer loyalty measures.

Monitoring and analyzing customer feedback to continually identify opportunities for improvement and drive customer loyalty.

Quantitative analysis and evaluation of customer data (with Excel, SQL, BI tools, if necessary Python) to identify trends and optimization potential.

Regular creation of reports and dashboards to monitor the success and continuous optimization of retention measures.

Work closely with marketing, sales and product teams to ensure a holistic customer experience.

This is what you bring with you

Min. 2-3 years of professional experience, ideally in the areas of customer experience or customer loyalty - preferably in a fast-growing, dynamic environment.

A feel for the right language and an eye for layout: You have a good feel for languages, like to set up customer communication and continuously adapt it based on customer feedback.

Very good communication skills to present complex analyzes and concepts in an understandable way.

Strong strategic and analytical thinking skills to optimize processes in a data-driven manner and promote sustainable growth.

Hands-on mentality: You are able to analyze data, design processes and manage operational issues independently.

Experience in data analysis, ideally with Excel / Google Sheets and/or initial experience with SQL and the willingness to further develop these skills.

Knowledge of German at native level and fluent knowledge of English.

Your benefits with us: ✅ Discounts & pension provision: - Stock options of Octopus Energy Group Ltd. - Discounted conditions for our electricity and gas tariffs - Monthly subsidy for the local transport ticket - Monthly lunch allowance - Discounted bicycle leasing - Company pension provision
- Travel sustainably with our e-car leasing ✅ Family - Advice and support with childcare via HeyNanny - Monthly allowance for child care - Parental allowance bonus: We top up your parental allowance for3 months so that you can enjoy your parental leave more relaxed ✅ Sports & Health - Additional payments for fitness offers via Wellpass - Promote your mental well-being with our partner Open Up ✅ Learning & Further Education - Attractive further training opportunities and advancement opportunities - Free language courses via Busuu ✅ Extra goodies - Voucher for your birthday _________________ Ready to revolutionize the energy market with us? Tell us why exactly you should support us. Send us your CV and everything we should know using our online form. We look forward to seeing you! Do you find the position really exciting, but are unsure whether you meet all the required skills 100%? Please do not hesitate to apply anyway! P.S.: Octopuses come in all colors, shapes and sizes. We look forward to employees of all genders, ages, sexual identities, origins, religions and beliefs, with and without disabilities. Only one thing counts for us: you fit in with us and are eager to change something.

Find Jobs in Germany on Arbeitnow

Apply here:

Web: Apply here

Emails: