Company: dmTECH GmbH
Country: Germany
Type: Onsite
Employment: Full-time
Description: The Customer Service Management product team develops and operates the AI-supported tool landscape for customer service at dm. This includes intelligent request processing with integrated automation, classification and text suggestions as well as a customer overview, which is designed by the responsible teams themselves thanks to the microfrontend architecture. Little by little, this creates a customer service experience that has already won several awards. You work in one of two closely interlinked focus teams with high quality standards, good cohesion and with AI as a natural tool in development.
Your tasks
• Participation in the cross-functional, agile development team with a focus on machine learning and backend systems
• Conception and implementation of ML pipelines, backend components and React frontend systems with end-to-end responsibility
• Active Participation in the design of the software architecture, especially in the integration of LLMs and ML models, as well as making technology decisions in the team
• Ensuring high code quality, performance, availability, scalability and reliability - including through code reviews, pair programming and automated tests
• Close collaboration with team members and neighboring teams, who, among other things, bring their own frontend and backend components into the shared ecosystem
• Responsibility for monitoring, observability and operation of ML models and microservices in the cloud
What you bring with you
• Several years of professional experience in full stack development with a focus on Java, React and Python
• In-depth knowledge of REST APIs and microservices with FastAPI or Spring Boot as well as asynchronous services
• Experience with LLM integration, NLP, ML models and MLOps including model serving & monitoring as well as confident handling PostgreSQL, BigQuery and Data Pipelines
• Experienced use of Google Cloud, Docker, Infrastructure as Code (Terraform / OpenTofu) as well as CI/CD and Monitoring & Observability
• High software engineering skills (clean code, test-driven development, automated tests)
• Willingness for on-call services every 6 weeks
• Agile mindset, openness to pair programming and the ability to work in a team as well as fluency Knowledge of German and English (at least C1)
This is what we offer you
• Dialogic corporate culture: Individual strengths and ideas of our employees are the foundation for the (further) development of our IT products. We approach new technologies openly, test and actively use our scope for decision-making for an optimal result.
• Health & prevention: For your prevention, we offer various additional services for individual needs: from a subsidy to your company pension plan, attractive occupational disability insurance, offers for your physical and mental health, through to cooperation with health insurance companies or fitness studios and in-house courses for your well-being. Company social management rounds off the offer.
• Learning at dmTECH: The digital dm learning world offers you over 250 seminars and workshops, regardless of time and location - from project management to professional training. You have access to the Udemy learning platform with its wide range of courses and can also take part in external events and further training.
• For a good work-life balance: flexible working hours, mobile working, 37.5-hour week and 30 days of vacation. During a “workation” you can even combine vacation and work.
• Working atmosphere: Our rooms in the “dialogicum” are bright, spacious and modern. The latest technology and ergonomic furniture make your tasks easier. In the "culinarium" we offer you fresh meals, healthy snacks and sweet little things every day at a fair price.
• Additional services: We are happy to give the success of our working group back to you - with bonuses such as holiday and Christmas bonuses, with special payments and goods vouchers. You also get a 10% employee discount in all German dm stores and benefit from exclusive offers for dm employees in many online shops. You can also lease the latest smartphones, tablets or laptops twice a year for your private use.
• Mobility: With a subsidy for the “Deutschlandticket Job” you can travel cheaply. If you prefer to ride a bike, you can also use the JobRad®. There are enough parking spaces, e-charging stations and a bicycle garage on our premises. An S-Bahn station and the connection to the motorway are in the immediate vicinity.
Apply here:
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