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Senior Support Engineer

Worldwide | April 25, 2026

Company: JetBridge

Salary: $48,000 - $78,000

Type: Remote

Employment: Full-time

Description: JetBridge is an elite, remote-first software engineering consultancy that partners with venture-backed startups and tech leaders to build high-stakes digital products. We skip the corporate "fluff" in favor of engineering excellence, focusing on clean arc None

2+ years of software engineering or support engineering experience
Strong SQL skills with the ability to analyze production data
Working knowledge of JavaScript, and web APIs
Experience working directly with customers in a technical capacity
Strong analytical and problem-solving skills
Ability to clearly explain technical concepts in writing
Comfort working in ambiguous technical situations

If you enjoy debugging complex data systems, working directly with customers, and owning technical issues end-to-end, this is a high-impact role inside a fast-scaling marketing intelligence platform used by leading eCommerce brands.

Our client is building an advanced attribution and marketing analytics platform that gives brands a unified, accurate view of ad performance, customer journeys, and revenue impact. The product has strong product-market fit and is scaling quickly.

They are hiring a Senior Support Engineer to operate at the intersection of engineering, data, and customer success. This is not a call-center support role. It is a technical, backend-heavy position focused on diagnosing data issues, debugging pipelines, and ensuring customers can trust the platform.

The Role

You will serve as the first technical point of contact for customers facing implementation or data challenges. Approximately 70 to 80 percent of the role is backend-focused. You will investigate logs, analyze data pipelines, review scripts, and debug integrations involving APIs, pixels, and order tracking. You will work closely with engineering and data teams, escalate complex issues when needed, and ensure customers receive clear, actionable solutions.

What You’ll Do

Act as the primary technical contact for support tickets and Slack escalations
Debug customer implementations involving tracking scripts, APIs, and data pipelines
Write and optimize SQL queries to investigate data discrepancies
Analyze logs and investigate backend issues
Own data quality issues from identification to resolution
Escalate reproducible product bugs with detailed technical context
Improve documentation to reduce repeat issues and enable self-serve workflows
Translate technical findings into clear explanations for non-technical stakeholders

Nice to have:

Experience with tools such as Retool, Django Admin, or similar admin tooling
Familiarity with Datadog, Airflow, Postgres, or BigQuery
Python experience
Experience working with eCommerce or marketing analytics systems

Remote Full Time

Worldwide

$80,000 - $100,000

View Job →

Posted 1 week, 1 day ago

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