QA Funcional Senior Microsoft Dynamics 365 (LATAM)

Worldwide | Sept. 10, 2026

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Company: BC Tecnología

Country: Worldwide

Type: Remote

Employment: Full-time

Description: We are an IT consulting firm with expert staff in different areas of technology.

At BC Tecnología we manage portfolios, develop projects and offer outsourcing services and selection of professionals for clients in sectors such as financial services, insurance, retail and government. You will participate in strategic digital transformation initiatives for LATAM Airlines, a leading organization in the aeronautical industry, in an environment that combines remote work with occasional office presence. You will be part of the Architecture Management, collaborating in the definition of the business architecture and its evolution in the face of technological and business changes, ensuring alignment with the corporate strategy and governance standards.

Verifiable experience as Senior Functional QA in business software projects.
Experience in functional testing on CRM platforms, Customer Service or similar solutions.
Knowledge of customer service, after-sales and case management processes.
Experience in design and execution of test cases, coverage matrices and traceability.
Experience in regression testing and validations. end-to-end.
Experience testing REST APIs.
Knowledge in testing Android/iOS web and mobile applications.
Ability to analyze business rules and complex functional scenarios.
Experience managing requirements and defects using Jira and Confluence.
Use of test management tools such as Xray, Zephyr or TestRail.
Experience in UI automation using tools such as Playwright, Cypress or Selenium.
Experience in API automation using Postman, REST Assured or Karate DSL.
Knowledge in Data Quality validations.
Management of version control using Git, GitHub or GitLab.
Programming knowledge in Python, Java, JavaScript or similar languages.
Experience working under QA guidelines. Tech Lead.

Competencies

High level of rigor and attention to detail.
Analytical thinking and quality orientation.
Ability to understand complex business processes.
Effective communication with technical teams and business areas.
Ability to work collaboratively.
Proactivity and autonomy.
Responsibility and commitment to results.
Ability to work under pressure and meet deadlines.

Expected profile

Senior QA professional with solid functional experience and automation knowledge, ideally with verifiable experience in Microsoft Dynamics 365 Customer Service, CRM and customer service processes, capable of participating transversally in the entire quality cycle, from requirements analysis to automation and release to production.

We are looking for a Senior Functional QA responsible for ensuring functional quality within a Microsoft Dynamics 365 Customer Service implementation program, participating throughout the development and testing cycle.

The role will focus on the design and execution of functional tests, end-to-end process validation, defect management, UAT testing support and regression automation. You will work in a coordinated manner with Development, Integrations, Data and Business teams, under the guidelines of the QA Tech Lead.

Main responsibilities

Analyze functional requirements, user stories and acceptance criteria.
Design, document, execute and maintain functional and regression test cases.
Validate end-to-end flows associated with customer service and post-sales processes.
Execute tests on web applications, APIs, integrations, mobile applications and data components.
Identify, record, document, track and revalidate defects.
Prepare technical and executive reports related to progress, coverage and test results.
Coordinate tests with Development, Integrations, Data and business areas teams.
Participate and accompany UAT tests with end users.
Validate corrections and ensure non-regression of existing functionalities.
Design and maintain test coverage and traceability matrices.
Automate UI and regression tests. API.
Integrate automated tests within CI/CD pipelines.
Support the estimation, planning and monitoring of QA activities.
Actively participate in Agile ceremonies and follow-up meetings.
Contribute to the continuous improvement of processes, tools and quality standards.

Desirable knowledge